Delivery Policy

Welcome to www.dubaicart.ae!
This delivery policy outlines the terms and conditions for the shipment of orders placed through our e-commerce platform.
 
1. Delivery Areas

We provide delivery services across all areas of the UAE with a unified delivery charge, ensuring consistent pricing regardless of location.
 
2. Delivery Timelines and Charges

• Next-Day Delivery:
• Orders placed by 3:00 PM will be delivered the following day.
• Delivery charge: AED 15 for parcels up to 5 kg (applies uniformly across the UAE).
• Enjoy free delivery for orders of AED 150 and above.
 
3. Delivery Partners
 
We collaborate with reliable logistics partners to ensure:
•Live Tracking: Real-time updates for every delivery.
•Temperature-Controlled Options: Available for sensitive products.
•Proof of Delivery: Provided for every order.
 

4. Delivery Attempts and Returns

• We provide up to three delivery attempts for each order.
• If the customer is unavailable or rejects the order, the parcel will be returned to the depot, and Return-to-Origin (RTO) charges will apply.
 
5. Special Arrangements
 
For specific delivery requirements, such as:
• Bulk orders, or
• Customized delivery timings,
 
Please contact our customer support team. Dedicated or express bullet deliveries are available within Dubai City Limits upon request.
 

6. Payment Options

• Cash on Delivery (COD): AED 5 service charge applies.
• Prepaid Orders: Encouraged for faster processing and convenience.
 
7. Contact Information
 
For inquiries or assistance with your order, please reach out to our support team:
• Phone: +971 58 259 5305
• Email: support@dubaicart.ae
 
Thank you for choosing www.dubaicart.ae. We are committed to providing a seamless and satisfying delivery experience for all our customers!